Roger Pollini-Haueter

Modern Workplace Strategist | Senior Director

Microsoft Regional DirectorMicrosoft Most Valuable Professional

Interviewed by Chris Fletcher about “The Modern Workplace 365”

Recently, Gartner Analyst Emeritus Chris Fletcher interviewed 25 experts for "The Modern Workplace 365", a five-part blog series commisioned by Nimble CRM and the International Association of Microsoft Channel Partners (IAMCP). This series is designed to help small business teams and workgroups of up to 50 people to understand the megatrends reshaping customer and employee experiences, the benefits of digitizing the workplace, and the priorities to consider when setting their digital strategy.

I am honored to be invited to share my vision of the modern workplace by the side of renowned experts. Below is the entire interview from which parts of it were published in this article:

What communications, collaboration, contact management, and/or data challenges do you anticipate will limit small business teams’ ability to grow?
This is a multilayered question. The digital transformation as I experience it not only brings technological change, but also changes the way we work. Business models are changing, customers' demands on companies are rising, employees want to take on more responsibility, but also expect flexibility, mobility and trust.
But important changes are also accessibility, short processing times and service with a focus on the customer experience. This is where I see the real challenges for companies to grow in the future. The days when customers were willing to accept standard answers to specific questions or wait 40 minutes at a service hotline are long gone. Companies that do not recognize these changes will probably no longer exist in a few years' time. The focus must therefore be on creating a comprehensive customer journey that can be easily and agilely adapted to changes in customer needs and at the same time provides a 360-degree view of the customer.
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Update zu den Microsoft Datacentern in der Schweiz (April 2019)

Microsoft baut weltweit eine Vielzahl neuer Datacenter. Auch für die Schweiz hat Microsoft für die zweite Jahreshälfte zwei Datacenter angekündigt. Eines in Zürich, das andere in Genf. Über die letzten Monate wurden immer wieder Neuigkeiten publiziert. Diese fasse ich hier zusammen und ergänze sie mit den Ankündigungen der Tech Summit Switzerland, welche am 3. und 4. April in Bern stattgefunden hat.

Für wen sind die Schweizer Datacenter von Micorosft interessant?
Profitieren werden vorallem Unternehmen mit regualtorischen Einschränkungen, wie das Finanz- oder Gesundheitswesen, der öffentliche Sektor oder Non-Profit Organisationen. Die Vorteile sind eine vollständige Integration in die restlichen Microsoft Services, die lokale Datenhaltung in der Schweiz sowie eine geringe Latenz vom Standort Schweiz aus.

Verfügbare Services zum Launch der Schweizer Datacenter
Azure Infrastructure services (IaaS)

  • Compute / VMs
  • Networking
  • Storage
  • Backup

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Updates to Microsoft Graph APIs for Microsoft Teams

Since the general availability announcement of the Microsoft Graph API for Microsoft Teams last November Microsoft has added additional features for automating team lifecycles:

  • 7 new types of teams (preview) including three types for education, two for retail, and two for healthcare
  • Installing apps using application permissions (preview) is the way to create, install or upgrade an app across all teams in a tenant.
  • New types of tabs including Word, Excel, PowerPoint, PDF, and document libraries.
  • Replying to channel messages and sending channel messages with subjects and @mentions (preview)
  • Use Microsoft Graph to install a bot that sends messages
  • Deep links to channels (preview)
  • Global admins and Teams service admins can access teams that they are not a member of, allowing them to create teams, change team settings, add or remove members, and create or delete channels and tabs.

More Information:
Microsoft Graph team resource type
What’s new in Microsoft Teams – March round up

SharePoint Migration Tool Public Preview V3

The SharePoint Migration Tool is a handy tool to migrate your data from a on-premises SharePoint or a fileshare to SharePoint Online. The public preview of Version 3 is now available and comes with the following new features:

Site migration
SharePoint sites that are "out of the box" can be migrated (sites that do not use any coding or 3rd party tools).

Migration of navigation and icons is supported.

Site descriptions
Site description can now be migrated.

SharePoint webparts
Migration support of SharePoint webparts.
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